Privacy policy

Privacy Policy

Last Updated: July 2026

At Eelhoe, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or otherwise interact with us.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information (processed securely by third-party payment providers)
  • Order history

Automatically Collected Information

  • IP address
  • Browser type
  • Operating system
  • Device information
  • Pages visited
  • Time spent on our website
  • Referring website
  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders.
  • Provide customer support.
  • Communicate about your purchases.
  • Send promotional emails if you have opted in.
  • Improve our website and services.
  • Detect fraud and protect our business.
  • Comply with legal obligations.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and measure advertising performance.

These technologies may include:

  • Cookies
  • Pixels
  • Analytics tools
  • Advertising technologies

You may disable cookies through your browser settings, although some features of our website may not function properly.

4. Third-Party Services

We work with trusted third-party providers that help us operate our business, including:

  • Shopify (eCommerce platform)
  • Shopify Payments / Stripe
  • PayPal
  • Google Analytics
  • Microsoft Clarity
  • Meta (Facebook & Instagram)
  • Email marketing providers
  • Shipping carriers

These providers may collect, process, and store information according to their own privacy policies.

5. Payment Information

We do not store your complete payment card information.

Payments are securely processed by certified payment providers using industry-standard encryption and security practices.

6. Sharing Your Information

We do not sell your personal information.

We may share your information only with:

  • Payment processors
  • Shipping providers
  • Website service providers
  • Marketing platforms
  • Government authorities when legally required

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

  • Request access to your personal information.
  • Correct inaccurate information.
  • Request deletion of your information.
  • Object to certain processing.
  • Withdraw consent where applicable.

To exercise these rights, please contact us using the information below.

9. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

These rights may include:

  • Knowing what personal information we collect.
  • Requesting deletion of your personal information.
  • Requesting correction of inaccurate information.
  • Requesting access to your personal information.
  • Limiting certain uses of sensitive personal information where applicable.

We do not sell or share personal information for monetary compensation.

10. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.

11. Email Marketing

If you subscribe to our newsletter, we may occasionally send promotional emails.

You may unsubscribe at any time by clicking the "Unsubscribe" link included in every marketing email.

12. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will become effective immediately upon posting the updated version on this page.

14. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Eelhoe
Los Angeles, California, USA
Email: eelhoe@icloud.com